FAQ

Who are ZercoPrint?

ZercoPrint works closely with customers to develop tailored print solutions based on their individual requirements. By teaming up with HP and Canon, we are able to supply a range of printers completely FREE for you to enjoy for 3 years. Your printer(s) also come with a three-year warranty at no additional cost.

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What do I pay for?

You pay no monthly costs. No hidden fees. The only thing you pay for over the 3 years is the ink toner you use. And you’ll be delighted to hear that we supply ink toner at the lowest prices in the UK. Guaranteed.

What are your delivery policies?

ZercoPrint delivers the next working day – usually by 13:00 – by UK Mail
with free delivery on all orders.

How much does delivery cost?

Nothing! A big fat zero. At ZercoPrint, you will get your brand-new printer delivered to you completely free.

What if I miss the delivery of my printer?

If you miss the delivery, you can either re-book or UK Mail will attempt to deliver to your address on two more occasions.

How does wireless-direct printing work from a smartphone?

Available on printers that display the Wi-Fi direct icon, click on the icon to access the Wi-Fi Direct details. Note the network Name and Password and connect your mobile device to this wireless network. Make sure that Wi-Fi Direct is ‘ON’ by clicking on ‘settings’.

How does the wireless-network printing work from a smartphone?

For Android:
The HP Print Service Plug-in needs to be both installed and enabled on your device to print. On most Android 4.4+ devices the HP mobile printing app is already built in and easy to use. If this is not the case for you, here are 4 quick and easy steps on how to install and use the app.

1. Search for the ‘HP Print Service Plug-in’ via google play store and click ‘install’.
2. Click ‘enable plug-in’ on the pop-up notification, or alternatively, go to ‘Printing Settings’ in your mobile settings to enable.
3. Open the app and select the photo or page you want to print
4. When you’re done, simply click the ‘Menu’ icon and select print, where
you will be given the option of which printer you wish to print to.

For iPhone:
‘AirPrint’ is a mobile printing solution that works for HP Printers. It is easy to use and already built into Apple devices. There is no need to setup, download, or install anything. Read below for the simple instructions of how to use this app:

1. Choose Your Content: Open the page or photo you want to print in app and tap the ‘Share’ button
2. To Print – Swipe screen to reveal print button on bottom row, then tap the print icon.

How environmentally-friendly are your printers?

Very. The machines we offer at ZercoPrint are the HP and Canon manufacturers lowest-powered, meaning they save more energy whilst still being highly efficient. Similarly, all paper we provide are FSC approved and we contribute towards the Woodland Trust. We also encourage our customers to recycle their toner as each time a new toner is ordered, we collect the old ones so there is no need to worry about safe disposal of printing supplies!

What do I do if my printer stops working?

If your printer fails, contact us at 0800 066 2134 and we will simply send you
a new replacement within 24 hours.

How can I contact you?

Either by telephone at 0800 066 2134 or via sales@zercoprint.com

Where are you located?

Our head office is in Twyford (Berkshire), but we also have an office in Manchester along with a distribution office in Bournemouth.

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Question you want answering not here?

Contact our sales team on 0800 066 2134
or email